Customer Care

We are open for tastings Saturdays and Sundays from 11am-5pm.

Ordering Wine

You must be over 21 years of age to purchase wine.

Three Ways To Order

Whether you prefer the internet, fax, or speaking with someone in person, ordering from Reyes Winery is easy!

  1. Online
    Simply navigate to http://www.ReyesWinery.com/Store and add your wines to the cart then checkout.  It could not be simpler.  By the way, to save even more money, join our wine club.
  2. Telephone
    661.268.1865. Our knowledgeable Wine Consultants are available Monday through Friday, 9:00 a.m. to 6:00 p.m. PST.
  3. Facsimile
    661.268.1865, 24 hours, 7 days a week.

Payment Options

Reyes Winery accepts Visa®, MasterCard®, Discover® and PayPal. Personal checks are also accepted.

Sales Tax

Sales tax will be applied on all wine orders shipped in California.

Order confirmations

Once you place your online order, Reyes Winery will send an email order confirmation to the email address associated with your account. Emails are sent to acknowledge new orders and shipments. Email confirmations are still sent to customers not wanting to receive other email or special offers from Reyes Winery.

Shipping Methods

Orders are processed Monday through Friday. Expect orders placed after business hours; will be processed the next business day. Based on state availability, shipments will be handled by UPS. Most orders are shipped via 2-5Day service.

Wine shipments require a signature, at the time of delivery, from someone 21 years or older. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits his or her right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to Reyes Winery.

Shipping Returns

By law, we are only allowed to accept returns of goods that were purchased in error. Additionally, because of the fees charged by your credit card company when we charge and subsequently credit your card, we may enforce the collection of our restocking fee, 5 percent of the order total. The circumstances surrounding the order may impact our enforcement of this policy.

You will not be responsible for paying the restocking fee if we made an error on your order.

Your enthusiastic endorsement of our company is the most important thing to us. We strive to deliver high quality products, reliable shipping that gets to you as quickly as possible, and exceptional customer service. If you are not satisfied with your order for any reason, please contact us right away. We will do all that we can to make things right. Word-of-mouth has been our strongest source of advertising since we opened in 2004.

All costs associated with the return to Reyes Winery due to unsuccessful delivery attempts will be charged to the customer. In the unlikely event of damages in transit, customers are responsible for filing claims directly with the respective third party transit carrier (UPS).

Shipping charges include costs for third party transit and all product-handling costs. Orders are shipped following credit card authorization.

In cases where orders include wine and merchandise, the wine will be shipped separately and shipping fees will be combined into one total amount.

States we ship to

Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: Some states have dry and wet counties.  If you wish to have wine shipped to a wet county that isn’t listed please contact us.

Alaska

Arizona
California
Colorado

District of Columbia
Florida

Georgia
Hawaii
Illinois

Indiana
Iowa

Louisana

Maryland
Michigan
Minnesota
Missouri
Nebraska
Nevada
New Hampshire *

New Jersey
New Mexico
New York
North Carolina
North Dakota
Oregon
South Carolina
Vermont
Washington
West Virginia
Wisconsin
Wyoming

* We cannot ship to these towns in New Hampshire: Brookfield, Ellsworth, Landaff, Monroe, and Sharon.

For more information regarding legislation surrounding the shipment of wine, go to www.freethegrapes.org.

Receiving Wine

You must be over 21 years of age to receive wine.  All deliveries require an adult signature.

Credit Card Refunds

Upon receipt of your returned shipment, we will process a refund for the amount of purchase, less third party transit carrier imposed fees. Refunds will be applied to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.

Return policy

Reyes Winery guarantees your satisfaction with the quality of our products. If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order. For fastest results,

Security & Privacy

Customers can be assured that orders placed online with Reyes Winery are secure. Personal information such as credit card number is required to complete an order online. This information is protected with the best encryption software in the industry – SSL (Secure Socket Layers), provided by VeriSign, the premier encryption software company available today.

Privacy Policy

Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. All of the customer data we collect is stored on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes that is disclosed to third parties. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you. Click here to see our full Privacy Policy.

Information Collection and Use

As a visitor to our website, we will track visits to the pages and links on our websites so we can make decisions about the design and usage of the website. We do collect the email addresses of those who communicate with us via email.