You must be over 21 years of age to purchase wine.
Whether you prefer the internet, fax, or speaking with someone in person, ordering from Reyes Winery is easy!
Reyes Winery accepts Visa®, MasterCard®, Discover® , and AMEX.
Sales tax will be applied on all wine orders shipped in California.
Once you place your online order, Reyes Winery will send an email order confirmation to the email address associated with your account. Emails are sent to acknowledge new orders and shipments. Email confirmations are still sent to customers not wanting to receive other email or special offers from Reyes Winery.
Orders are processed Monday, Wednesday through Friday. Expect orders placed after business hours; will be processed the next business day. Based on state availability, shipments will be handled by UPS. Most orders are shipped via 2-5Day service.
Wine shipments require a signature, at the time of delivery, from someone 21 years or older. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits his or her right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to Reyes Winery.
By law, we are only allowed to accept returns of goods that were purchased in error. Additionally, because of the fees charged by your credit card company when we charge and subsequently credit your card, we may enforce the collection of our restocking fee, 5 percent of the order total. The circumstances surrounding the order may impact our enforcement of this policy.
You will not be responsible for paying the restocking fee if we made an error on your order.
Your enthusiastic endorsement of our company is the most important thing to us. We strive to deliver high quality products, reliable shipping that gets to you as quickly as possible, and exceptional customer service. If you are not satisfied with your order for any reason, please contact us right away. We will do all that we can to make things right. Word-of-mouth has been our strongest source of advertising since we opened in 2004.
All costs associated with the return to Reyes Winery due to unsuccessful delivery attempts will be charged to the customer. In the unlikely event of damages in transit, customers are responsible for filing claims directly with the respective third party transit carrier (UPS).
Shipping charges include costs for third party transit and all product-handling costs. Orders are shipped following credit card authorization.
In cases where orders include wine and merchandise, the wine will be shipped separately and shipping fees will be combined into one total amount.
Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: Some states have dry and wet counties. If you wish to have wine shipped to a wet county that isn’t listed please contact us.
District of Columbia
For more information regarding legislation surrounding the shipment of wine, go to www.freethegrapes.org.
You must be over 21 years of age to receive wine. All deliveries require an adult signature.
Upon receipt of your returned shipment, we will process a refund for the amount of purchase, less third party transit carrier imposed fees. Refunds will be applied to the credit card used at time of purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement.
Reyes Winery guarantees your satisfaction with the quality of our products. If for any reason you are dissatisfied with your order, please contact us within 15 days of receipt of your order. For fastest results,
Customers can be assured that orders placed online with Reyes Winery are secure. Personal information such as credit card number is required to complete an order online. This information is protected with the best encryption software in the industry – SSL (Secure Socket Layers), provided by VeriSign, the premier encryption software company available today.
As a visitor to our website, we will track visits to the pages and links on our websites so we can make decisions about the design and usage of the website. We do collect the email addresses of those who communicate with us via email.